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Privacy Policy

In this Privacy Policy, “us”, “we” or “our” means Leading Hand Design Pty Ltd (ABN 82 119 704 353). We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.

This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws. This policy is also compliant with the GDPR.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

This Privacy Policy is to be read in conjunction with the Terms of Use governing our website.

This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment.

1. Why we collect personal information

We collect your personal information for the primary purpose of assisting us in the necessary administration of our business and also for the continued provision of our products and services to you.

2. What personal information we collect

The personal information we collect about you includes:

  • Your name, occupation and home address;
  • Your email address, telephone number and business address; and
  • Other information which may assist us in conducting our business, and providing and marketing our products and services.

3. How we collect personal information

We collect personal information through our business relationships with you and our clients. We also collect personal information from third-party sources such as advertisers, your self-promotions, public records, mailing lists, contractors, staff and our business partners.

The personal information is collected by way of:

  • forms filled out by you, face-to-face meetings, interviews, business cards, electronic communications and telephone conversations. In addition, we collect personal information from our social media web pages (e.g. Facebook, Twitter, Instagram, LinkedIn);
  • when you request or acquire a product or service from us, register with us as a subscriber to our newsletter, provide a product or service to us or when you communicate with us electronically (including email and facsimile), by telephone or in writing; and
  • by using Cookies (if relevant – an individual can adjust their browser’s settings to accept or reject cookies) or analytics services and/or Pixel Tags.Pixel tags enable us to contact or otherwise engage with users through a variety of media. Where we obtain personal information without an individual’s knowledge (such as by accidental acquisition from a client) and not in accordance with this Privacy Policy, we will delete or destroy the personal information.

4. How we use personal information

In addition to the primary purpose identified at clause 1, we may use the personal information we collect, and you consent to us using your personal information:

  • to provide you with news and information about our services;
  • to manage and enhance our services;
  • to communicate with you, including by email, mail or telephone;
  • as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful; and

as required or permitted by any law or regulation (including without limitation the Privacy Act).

5. Disclosing personal information

We never disclose personal information unless otherwise granted permission to do so.

6. How we hold personal information – security

We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions.

However, you acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. You provide personal information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.

7. What are your personal information rights?

We like to make sure you are fully aware of your personal information rights. You are entitled to the following:

  • The right to access and request a copy of your personal information;
  • The right to request us to rectify any of your personal information held by us;
  • The right to request we remove or erase your personal information;

In order to protect your personal information we may require identification from you before releasing, rectifying, and/or removing any personal information.

If you want to contact us regarding your personal information please see clause 10 for our contact details.

8. How we use cookies and what types of cookies do we use?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect personal information from you automatically through cookies or similar technology. This improves your experience on our website.

Our website uses the following cookies:

– Google Analytics
– Facebook Pixel
– Google Ads

You can set your browser not to accept cookies. However by changing these settings, in a few cases, some of our website features may not function as a result.

9. Maintaining quality of your personal information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the personal information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

10. Queries or Complaints

If you have any queries or complaints about our Privacy Policy or wish to access your personal information please contact us at: hello@leadinghand.com.au or www.leadinghand.com.au

11. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Office of the Australian Information Commissioner, see www.oaic.gov.au.

 

Last updated on 7 July 2025